Phone Bill                       
Service Instruction      
  Caller ID                        
  Caller ID Block                    
  Call Waiting                     
  Call Forwarding                   
  Selective Call Forwarding  
  Call Forward Busy               
  Call Forward No Answer  
  Speed Calling                    
  Three-Way Calling              
  Repeat Dialing                
  Voice Mail                   
  Call Return                   
  Selective Call Rejection       
  Anonymous Call Rejection  
  Customer Originated Trace  
  Selective Ringing             

Customer Originated Trace identify harassing callers through the phone company.

  • How to use
    1. When you get a nuisance call, press and quickly release the receiver button on the phone and listen for a special dial tone. If you have already hung up, just lift the handset again and listen for a normal dial tone.
    2. Dial *57, or 1157 on a rotary or pulse phone.
    3. Listen for a confirmation tone or announcement that the last call has been traced.
    4. Hang up.
    5. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities.
  • Notes
    • Customer Originated Trace must be used immediately after you hang up on the call you want to be traced. If you get another call or hear a call waiting tone, you will then trace the wrong call.
    • In some areas, after you dial *57, you will hear an announcement that the call can't be traced. Just follow the instructions to dial an additional code, and the call will be traced.