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Service Instructions

Caller ID 

 

lets you see the number calling before you answer the phone.

  • How to use

    1. When you receive a call, wait until your telephone completes the first ringing cycle.

    2. The telephone number of the person calling you will automatically appear on your display screen between the first and second ringing cycle.

    3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

  • Notes

    • Functionality of Caller ID requires the lease or purchase of a display telephone, or an add-on display unit.

    • If "private" appears on your screen, the caller may have blocked the display of their number by using Caller ID Block before placing the call. You can choose the answer the call or not.

    • The features only supports numbers within our CLASS service area. If "unknown number" or "out of area" appears on your display, the caller is in an area that does not support Caller ID services.

    • If you receive a Call Waiting tone, Caller ID services will not function for that call.

Caller ID Block

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prevents your phone number from being displayed to the person receiving your call.

  • How to use

    1. Pick up the handset and listen for the dial tone.

    2. Press *67. On a rotary or pulse phone, dial 1167. You will then hear a "stutter" dial tone.

    3. Dial the number you're calling as usual.

    4. The person you've called will not be able to see your number displayed on their telephone display screen. Instead, "private" will be displayed

  • Notes

    • You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

    • If the party you have called has the feature Call Return, the called party will not have to know your number. However, by using Call Return they can return a call to your number.

    • Your cannot block your number from being displayed to companies using Automatic Number Identification or certain call trace features. These companies include Emergency 911 and certain Federal and State agencies.

    • Caller ID Block may also be requested on a per line basis. All outgoing calls will then be prevented from being displayed to the person receiving your call.

    • Dial *82 to deactivate Caller ID Blocking.

Call Waiting

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Lets you know someone else is calling when you're using the telephone.

  • How to use

    1. If you hear beep and want to end the first call, simply hang up. Your telephone will immediately ring with the second call.

    2. To answer the second call, press and release the receiver button quickly. The first call will be put on hold, and you will be connected to the second call.

    3. To return to the first call, press and release the receiver button again. You can switch back and firth between two calls as often as you want.

  • To temporarily turn off

    1. Dial *70, or 1170 on a rotary or pulse phone.

    2. Listen for a dial tone.

    3. Dial the number you wish to reach.

  • Notes

    • You cannot turn off Call Waiting while a call is in process.

    • Call Waiting automatically reactivates when you hang up.

Call Forwarding

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lets you transfer your incoming calls to any telephone yo can dial directly.

  • How to use

    1. Dial *72. From a rotary or pulse phone dial 1172.

    2. Listen for three tones followed by dial tone.

    3. Dial the number where you would like your calls forwarded.

  • To turn off

    1. Dial *73 and listen for two beeps and dial tone. From a rotary or pulse phone dial 1173 and then wait for 4 seconds.

    2. Listen for confirm message.

  • Notes

    • When your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect.

    • While calls are being forwarded, you can still make outgoing calls.

    • If you forward your calls on any number outside your local calling area, you will be charged for any call forwarded to the distant number.

Selective Call Forwarding

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Routes important callers to alternate phone number.

  • How to use

    1. Dial *63.

    2. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list.

    3. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

  • To enter your "Forward-to" number

    1. The first time you turn on the service, you'll be asked to enter the number to which you would like your special calls forwarded. From then on, the system will simply remind you of the current "forward-to" number.

    2. If the current number is correct, press 1.

    3. If you wish to change the current "forward-to" number, press 0 and then follow voice instructions.

  • To hear the phone numbers on your list

    1. Dial *63.

    2. Press 1.

    3. After the list is read, voice instructions will follow.

  • To add a number to your list

    1. Dial *63.

    2. Press #.

    3. Follow the voice instruction to enter the selected phone number, then press # again. press 01# to add the last incoming call to your list. You can store up to 12 phone numbers on your forward list.

  • To remove a number from your list

    1. dial *63.

    2. Press *.

    3. Follow the voice instructions; press 07 after hearing a number to remove it from the list.

  • When someone calls

    • If your service is turned ON, and the caller is on your forward list, the call will be re-routed to your "forward-to" list number. If the caller is not on your forward list, the call will ring at your home as usual.

  • Notes

    • The list you create here is separate from any other lists you may be using for Selective Ringing, Selective Call Rejection, and similar services.

    • This service can work with Call Forward (all calls). Numbers on your selective list will follow you to your Selective Call Forward number. All other calls you receive will be routed to your regular Call Forward number.

    • Selective Call Forwarding will forward to long distance numbers. Toll charges for calls forwarded to a long-distance number will apply.

    • Selective Call Forwarding can not be used with a rotary or pulse phone.

Call Forward Busy

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To route the incoming call to an alternative number when your line is busy.

  • How to use

    1. Dial *90. Or a rotary or pulse phone, dial 1190.

    2. Listen for the dial tone.

    3. Dial the number where you want your calls forwarded.

    4. When the phone is answered, your Call Forward Busy is in effect. If the line is busy or there's no answer, hang up and then repeat steps 1-3. You'll hear a confirmation tone to let you know your Call Forward Busy is now working.

  • To turn off

    1. Dial *91. Or a rotary or pulse phone, dial 1191.

    2. Listen for the confirmation tone, then hang up. Your Call Forward Busy is now off.

  • To change the "forward-to" number

    1. Turn off Call Forward Busy (see instructions above).

    2. Repeat the steps above to turn on Call Forward Busy, entering the new "forward to" number.

  • Notes

    • Call Forward Busy will forward to long distance numbers. Toll charges for calls forwarded to a long-distance number will apply.

Call Forward No Answer

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Routes the incoming call to an alternative number when you can't get to the phone.

  • How to use

    1. Dial *92. Or a rotary or pulse phone, dial 1192.

    2. Listen for the dial tone.

    3. First, dial the numbers of rings (from 2-9) to be allowed before the call is forwarded. Then dial the number where you want your calls forwarded.

    4. When the phone is answered, your Call Forward Busy is in effect. If the line is busy or there's no answer, hang up and then repeat steps 1-3. You'll hear a confirmation tone to let you know your Call Forward No Answer is now working.

  • To turn off

    1. Dial *93. Or a rotary or pulse phone, dial 1193.

    2. Listen for the confirmation tone, then hang up. Your Call Forward No Answer is now off.

  • To change the "forward-to" number

    1. Turn off Call Forward No Answer (see instructions above).

    2. Repeat the steps above to turn on Call Forward No Answer, entering the new "forward to" number.

  • Notes

    • Call Forward No Answer will forward to long distance numbers. Toll charges for calls forwarded to a long-distance number will apply.

Speed Calling

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Lets you call (up to 8) frequently called numbers by dialing only one digit.

  • How to record, add or change a number

    1. Dial *74.

    2. Listen for the dial tone.

    3. Press the one digit speed dial code (between 2 and 9) that you would like to assign to a particular phone number, then the phone number (for example, 2 + 1-800-555-1212).

    4. Two beeps will confirm your request.

  • To speed dial a number

    1. Lift the receiver and listen for dial tone.

    2. Press the speed dial number (2-9).

    3. You will hear the called number ringing.

Three-Way Calling

 

Lets you add a third party to your existing conversations. You can use this feature whether you have received or placed the first call.

  • How to use

    1. Dial to the first person (or answer an incoming call).

    2. After the first line is connected, press and release the receiver button to put your first call on hold. You will hear three beeps, then dial tone.

    3. Dial the third person's number.

    4. After the second line is connected, press and release the receiver button. All three parties will be on line.

  • Notes

    • If the original party hangs up, you can add another third party by repeating the above steps.

    • To disconnect the third party, press the receiver button twice. You may then add a different third party.

    • All parties are disconnected when you hand up.

Repeat Dialing

 

Keeps redialing busy numbers and tells you when the line is free.

  • How to use

    1. Dial a phone number. When you hear a busy signal, just hang up, then lift the handset again and listen for a special dial tone.

    2. Dial *66, or 1166 on a rotary or pulse phone.

    3. If the line is still busy, listen for a confirmation message and then hang up. Repeat Dialing will check the number for up to 30 minutes.

    4. A special callback ring alerts you if the line becomes free (the callback ring is a series of 4 rings).

    5. Pick up the handset to automatically place the call. You will hear the phone you are calling begin to ring.

  • To turn off

    1. Lift the handset and listen for a normal dial tone.

    2. Dial *86, or 1186 on a rotary or pulse phone.

    3. Listen for the confirmation tone, then hang up.

  • Notes

    • To restart the 30-minute clock, repeat the activation steps.

    • Repeat Dialing can call as many as 30 busy lines at one time.

    • Special ringing to alter you that a particular line is free will last for 4 rings (24 seconds) for thirty minutes.

    • Service does not work on 800#'s, 900#'s number outside our Customer Local Area Signaling Services (CLASS) service area, or on lines where Call Forwarding or other similar services were activated.

Voice Mail

 

Lets your caller be able to leave messages when you are on or away from your phone and you will never worry about missing a call. The service can answer two or three calls simultaneously and even work when your power is out.

Message waiting indicator service provides a stutter dial tone and equipments are available that gives you visual notification if new messages are waiting.

  • How to set up

    1. Dial *92. Put in the number of rings that you want your phone to ring before going to Voice Mail. Do not hang up yet.

    2. Dial 874-0099 or 268-0099 (these are voice mail access numbers).

    3. When the recording ask for your mailbox number, put in your telephone number. Then it will ask for your password. At this point you can make your own personalized greeting.

    4. Dial *90 to activate Call Forward Busy. Do not hang up yet.

    5. Dial 874-0099 or 268-0099. When Voice Mail answers, you may then hang up. Now, both your Call Forward No Answer and Call Forward Busy are activated and your Voice Mail is ready to take messages.

  • To check your voice mail

    1. From your home, dial 874-0099 or 268-0099 and enter your password. Listen for instructions (If you have a non-published number or Caller ID Block turned on, you must dial *82 before dialing 874-0099 or 268-0099 to access your voice mail).

    2. If you are away from home, dial 874-0099 or 268-0099, then enter your home phone number and password. Listen for instructions.

  • To deactivate or reactivate your Voice Mail from home

    1. To deactivate your voice mail, dial *93 and *91.

    2. To reactivate your voice mail, you must repeat the set up steps.

Call Return

 

Redials your last caller even if you couldn't answer in time (including missing a call waiting tone).

  • How to use

    1. Dial *69, or 1169 on a rotary or pulse phone.

    2. Listen for the voice message giving you the last caller's number. Call Return can not give numbers blocked with Caller ID Block but your can still return the call.

    3. Press 1 to complete the call.

  • If the line is busy

    1. Hang up. Call Return will keep trying the line for up to 30 minutes.

    2. A special callback ring alerts you when the call can be completed.

    3. Pick up the handset to automatically place the call.

  • To cancel

    1. Dial *89 or 1189 on a rotary or pulse phone.

    2. Listen for announcement and then hang up.

  • Notes

    • Does not work on 800#'s, 900#'s, number outside our CLASS service area or on lines where Call Forwarding or other services are activated.

Selective Call Rejection

 

Blocks unwanted calls from disturbing you.

  • How to use

    1. Dial *60.

    2. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.

    3. Follow the voice instructions and press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

  • To add a number on your list

    1. Dial *60.

    2. Press #.

    3. Follow the voice instructions. You can store up to 12 phone numbers on your rejection list.

  • To hear the phone number on your list

    1. Dial *60.

    2. Press 1.

  • To remove a number from your list

    1. Dial *60.

    2. Press *.

    3. Follow the voice instructions to remove any or all of those numbers from your rejection list.

  • Notes

    • If your service is turned on, callers who are on your rejection list will hear an announcement that your number is not accepting calls at that time. All other calls will ring through as usual.

    • You will not be notified when or how many calls have been rejected.

    • Numbers stored in your list must originate within our Customer Local Area Signaling Services (CLASS) service area in order to be in effect.

    • Selective Call Rejection can not be used with a rotary or pulse phone.

Anonymous Call Rejection

 

Refuse calls from those who have blocked their numbers.

  • How to use

    1. Dial *77, or 1177 on a rotary or pulse phone.

    2. Listen for the confirmation tone or announcement and then hang up.

  • To turn off

    1. Dial *87, or 1187 on a rotary or pulse phone.

    2. Listen for the confirmation tone or announcement and then hang up.

Customer Originated Trace

 

Identify harassing callers through the phone company.

  • How to use

    1. When you get a nuisance call, press and quickly release the receiver button on the phone and listen for a special dial tone. If you have already hung up, just lift the handset again and listen for a normal dial tone.

    2. Dial *57, or 1157 on a rotary or pulse phone.

    3. Listen for a confirmation tone or announcement that the last call has been traced.

    4. Hang up.

    5. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we will provide that number to the local authorities.

  • Notes

    • Customer Originated Trace must be used immediately after you hang up on the call you want to be traced. If you get another call or hear a call waiting tone, you will then trace the wrong call.

    • In some areas, after you dial *57, you will hear an announcement that the call can't be traced. Just follow the instructions to dial an additional code, and the call will be traced.

Selective Ringing

 

Announces special or unwanted callers with a distinctive ring.

  • How to use

    1. Dial *61.

    2. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list.

    3. Press 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

  • To add a number on your list

    1. Dial *61.

    2. Press #.

    3. Follow the voice instructions. You can store up to 12 phone numbers on your list.

  • To add the last caller on your list

    1. Dial *61.

    2. Press 01#.

  • To hear the phone number on your list

    1. Dial *61.

    2. Press 1.

  • To remove a number from your list

    1. Dial *61.

    2. Press *.

    3. Follow the voice instructions to remove any or all of those numbers from your rejection list.

  • Notes

    • If your service is turned on, you will hear a special ring if the call comes from someone on your list. All other calls will ring through as usual.

    • If you have call waiting service and get a call from someone on the list while you are on the line, you will hear a special call waiting tone. All other calls are signaled by a normal tone.

    • Selective Ringing can not be used with a rotary or pulse phone.

Caller ID
Caller ID Block
Call Waiting
Call Forwarding
Selective Call Forwarding
Call Forward Busy
Call Forward No Answer
Speed Calling
Three Way Calling
Repeat Dialing
Voice Mail
Call Return
Selective Call Rejection
Anonymous Call Rejection
Customer Originated Trace
Selective Ringing
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